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CLIENT SERVICES ADMINISTRATOR | PARIS | 中英法三语 (F/M)
BONHAMS
Paris, France
20 - 32 Keuros / an
Other sector
Permanent contract
Full-time
Language level
English - Spoken and written bilingual
Chinese - Spoken and written bilingual
French - Spoken and written bilingual
Description
About Bonhams
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia. Our employees are passionate about their work and we pride ourselves on a bespoke approach that aims to make every client feel important.
About the team
The purpose of the Global Service Operations functions is to provide a consistently high service standard to our clients and to provide support internally to deliver the best results for the business. Through a diverse group of functional areas including Client Services, Logistics, Photography and Shipping we ensure the efficient management of operations to provide an efficient and scalable infrastructure to run all activities in our salerooms, regional offices and warehouse locations across the world.
We do this through:
- Being the standard bearer for service to our clients
- Providing consistency and sharing of best practice across our functions
- A focus on continuous improvement to enhance our ways or working
- Maintaining a collaborative approach with a focus on support, communication and teamwork
- Coaching, developing and recognising the contribution from our teams
About the role
In your role as Client Services Administrator you will be required to carry out the following:
Key Tasks and Responsibilities
- Deal with calls that come into the Client Services department in an efficient & courteous manner
- Deal with general customer queries & respond efficiently & courteously to all internal and external enquires
- Deal with customer complaints when they are referred to the department, and escalate any to the Head of Client services that cannot be satisfactorily dealt with
- Standard reception duties’ including dealing effectively with telephone enquiries, particularly those related to Bonhams auction programme.
- General administrative duties
- Receiving visitors and book in items for valuations determining the correct department
- Ensuring the best possible presentation of Bonhams in the public reception area, and keeping the private reception area tidy and efficiently organised.
- Assist with efficient registration of clients for sales and take absentee bids.
- Ensuring all equipment is adequately maintained.
- Dealing with catalogue requests and taking money for catalogues over the counter.
- Maintain a library of catalogues
- Safeguarding the security and confidentiality of information at all times and complying with the Data Protection Act.
- Deal with payments on a daily basis, e.g. credit cards/cheques/cash
- Record payments on the company system
- Liaise with relevant departments to deal with queries
- Complete post sale process including processing of invoices
- Assist with offsite sales
- Deal with banking and petty cash
- Handle the high volume of calls for absentee & telephone bidding & input bids
- Create and update client accounts
- Deal with Internet registration enquiries
- Post sale customer contact
- Work with regional and European offices and salerooms to ensure the same standard of customer services is provided throughout the company.
- Willingness to accept assignments with a positive attitude
- Flexible working hours when required, including evening and weekend sale coverage
In addition to the tasks and responsibilities listed, you may be required to perform other
duties as assigned by your Manager.
Profile needed
- Computer literate with proven experience
- Excellent interpersonal skills
- Flexible team player
- Able to work on your own as well as part of a team
- Previous first experience in France in client service desk or back office in art related environment ( gallery, auction …).
- Trilingual Chinese French and English
Other informations
Not filled in
1 year ago
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