CLIENT SERVICES ADMINISTRATOR | PARIS | 中英法三语 (F/M)

BONHAMS

Paris, France

20 - 32 Keuros / an

Autre secteur CDI Plein temps

Niveau de langue

Anglais - Bilingue Oral, Ecrit

Chinois - Bilingue Oral, Ecrit

Français - Bilingue Oral, Ecrit

Description

About Bonhams

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia. Our employees are passionate about their work and we pride ourselves on a bespoke approach that aims to make every client feel important.

About the team

The purpose of the Global Service Operations functions is to provide a consistently high service standard to our clients and to provide support internally to deliver the best results for the business. Through a diverse group of functional areas including Client Services, Logistics, Photography and Shipping we ensure the efficient management of operations to provide an efficient and scalable infrastructure to run all activities in our salerooms, regional offices and warehouse locations across the world.

We do this through:

Being the standard bearer for service to our clients
Providing consistency and sharing of best practice across our functions
A focus on continuous improvement to enhance our ways or working
Maintaining a collaborative approach with a focus on support, communication and teamwork
Coaching, developing and recognising the contribution from our teams

About the role

In your role as Client Services Administrator you will be required to carry out the following:

Key Tasks and Responsibilities

Deal with calls that come into the Client Services department in an efficient & courteous manner
Deal with general customer queries & respond efficiently & courteously to all internal and external enquires
Deal with customer complaints when they are referred to the department, and escalate any to the Head of Client services that cannot be satisfactorily dealt with
Standard reception duties’ including dealing effectively with telephone enquiries, particularly those related to Bonhams auction programme.
General administrative duties
Receiving visitors and book in items for valuations determining the correct department
Ensuring the best possible presentation of Bonhams in the public reception area, and keeping the private reception area tidy and efficiently organised.
Assist with efficient registration of clients for sales and take absentee bids.
Ensuring all equipment is adequately maintained.
Dealing with catalogue requests and taking money for catalogues over the counter.
Maintain a library of catalogues
Safeguarding the security and confidentiality of information at all times and complying with the Data Protection Act.
Deal with payments on a daily basis, e.g. credit cards/cheques/cash
Record payments on the company system
Liaise with relevant departments to deal with queries
Complete post sale process including processing of invoices
Assist with offsite sales
Deal with banking and petty cash
Handle the high volume of calls for absentee & telephone bidding & input bids
Create and update client accounts
Deal with Internet registration enquiries
Post sale customer contact
Work with regional and European offices and salerooms to ensure the same standard of customer services is provided throughout the company.
Willingness to accept assignments with a positive attitude
Flexible working hours when required, including evening and weekend sale coverage

In addition to the tasks and responsibilities listed, you may be required to perform other

duties as assigned by your Manager.

Profil recherché

Computer literate with proven experience
Excellent interpersonal skills
Flexible team player
Able to work on your own as well as part of a team
Previous first experience in France in client service desk or back office in art related environment ( gallery, auction …).
Trilingual Chinese French and English

Autres informations

Non renseigné

il y a 1 an

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