CUSTOMER CARE SPECIALIST | 双语中文 (H/F)

Mediterranean Heart Malta Business (Operations) Ltd

Valletta, Malta

14 500 per annum

Andere Branchen Befristeter Vertrag Vollzeit

Sprachebene

Englisch - Bilingual – Sprechen und Schreiben

Chinesisch - Bilingual – Sprechen und Schreiben

Beschreibung

Manage a varied portfolio of clients within the residency visa process.
Act in the role of Translator/Interpreter for the clients and the company.
Provide support for clients undertaking rental properties.
Provide administrative support to ensure the efficient operation of all office processes.
Administration for payments processing.
Keep track of all rental agreements to ensure rents are paid on time and correctly.
Contractual completions.
Track annual compliance dates and act upon renewals in a timely manner.

·      Updating client data.
·      Provide accurate reports to reflect up to date client status.
·      Monitor Emails, WeChat, and any other source of contact from clients.
·      Answer in a timely manner all client queries.
·      Use company processes to find solutions to client queries
·      Follow up on clients who are in your portfolio.
·      To be a part of a team of committed colleagues who support each other.

Profil erforderlich

Hold a post graduate degree preferably in a Business Administration, Marketing, Communication, or languages (other areas will be considered upon application)
Chinese speaker with excellent English level or English speaker with excellent Chinese.
Ability to read/write fluently in both languages.
Experience with office systems and processes.
Accurate and organised with good administration skills.
Strong interpersonal skills.
Exhibits polite and professional communication in person and via phone or e-mail.
Previous translation experience is an advantage but not essential as training will be provided.

Weitere Informationen

vor 3 Wochen

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