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KENZO
MANDARIN SPEAKER SALES CONSULTANTS 中文普通话
Sales Bicester, United Kingdom Permanent contract Full-time
Company
KENZO
 
Join the KENZO Universe! Since July 2011, Humberto Leon and Carol Lim have taken the artistic direction of the creation of KENZO. With them, the brand finds the precursor spirit behind its success. Like the young Kenzo Takada who was shaking the codes of the 70s, this new creative duo is breaking with established codes. In a sensibility of today, they consider the KENZO style as a game with resolutely personal rules. Their mission at KENZO is to infuse a new creative freshness to the brand while continuing to surprise and shake the "jungle" of fashion.
Your position
Your missions
 

Brand Ambassador

  • Excite and instill passion and pride for the brand
  • Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
  • Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times


General Store VM/ Client Management

  • Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
  • Enhance customer service standards in store to ensure world class service is delivered at all times


Sales/ Business Monitoring

  • Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
  • Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable styling advice
  • Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
  • Process the sale in a confident and professional manner whilst maintaining the relationship with the client
  • Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
  • Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
  • Support control and management of stock in line with management directions
  • Keep up to date of market trends in the retail industry (specifically UK RTW and LG market)
  • Ensure all Company policies and procedures are adhered to.
Job
Profile required
 
  • Experience: minimum of 2 years’ experience in sales and driving service in Luxury Retail
  • Mandarin Speaker
  • Experience in selling Ready to Wear and/or Leather Goods
  • Understands and delivers against retail KPIs

  • Good team player and ability to work on own with high levels of motivation
  • A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
  • Excellent personal presentation
  • A passion for customer service and sales floor focused
  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Proactive and positive in approach
  • Able to communicate effectively with all internal and external customers
  • Excellent communication skills both written and oral
Language
Level required
 
EnglishBilingual spoken
ChineseBilingual spoken
Additional information
Salary and benefits
 
job-view.start_at job-view.asap
Contract typePermanent contract
Job typeFull-time
job-view.advantagesinteresting opportunities for development
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